Hymer News

Erwin Hymer Group North America, Inc. Continues to Expand its Industry Leading Customer Service & Warranty Team



Kitchener, Ontario, CANADA –October 31, 2016 – Erwin Hymer Group North America, Inc. the leading class B manufacturer in North America, continues to build and expand its industry leading service & warranty team.

Roadtrek; now a brand under Erwin Hymer Group North America, Inc. has always been known for its outstanding customer service and industry leading warranties. The company didn’t just sell Class B Motorhomes, they sold a lifestyle that included being backed by the best in the business, with a dedicated team that treated every customer like family.

Erwin Hymer Group North America, Inc. is looking to expand on that reputation as they continue to manufacture the best-selling Roadtrek brand as well as the leading European brand, Hymer. The organization recently appointed Troy Becktel to the position of Director of Service & Warranty. Troy brings more than 25 years of experience in the development of comprehensive luxury service models for motorized vehicles and will be leading a team who will focus on the after sales experience, including technical training, service development and product support.

The company is also proud to report that Chris Deakins, who has been with the company for over 20 years in a service role, has been promoted to Service, Warranty & Parts Manager and will be working closely with Troy in building the service side of the business. Chris’ vast knowledge of the industry and the company’s product line up and technologies is a vital part of the company’s success and is an integral part of the organizations growth plan.

“Our customers are the most important part of our business and we take pride in the reputation we have built as having the best customer service and warranty in the industry.” notes Mike Snell, VP of Sales & Service for Erwin Hymer Group North America, Inc.  “Troy and Chris bring a combined strength to the service side of our business that is above anyone else’s in the industry. We are thrilled that they will be working together to enhance and grow our already strong service team and continue to build the after sales service offerings.”



ERWIN HYMER GROUP NORTH AMERICA, INC. is the leading manufacturer of class B motorhomes in North America, selling its motorhomes through a network of independent RV dealers in the USA, Canada and Japan. They are also part of ERWIN HYMER GROUP in Germany. ERWIN HYMER GROUP is Europe’s largest manufacturer of motorhomes and caravans. The group sells more than 35,000 vehicles annually and employs a staff of some 4,400 in its associated companies. Press contact: Karyn Torcoletti, Director of Marketing, karynt@erwinhymergroupna.com, 519-745-0711 ext. 1175 www.roadtrek.com and www.gohymer.com